HELP CENTER
PRODUCT RETURN POLICY
All new products sold by SIOTECH LTD on siotech.uk are covered by a 12 Month Warranty. SIOTECH will accept product returns and assist you to repair, replace or issue you with a refund under warranty where:
The product is found to be defective/ faulty, or
The product is not fit for the intended purpose, or
The product does not match the specifications/ description on siotech.uk
You have a receipt or adequate proof of purchase from siotech.uk dated within the 12-month warranty period.
REPAIR OR REPLACE POLICY
You must contact us within 12 months of the purchase date for a repair or replacement of the same or an equivalent model
You must provide proof of purchase form when you claim a return
REFUND POLICY
You must provide proof of purchase when making a claim with SIOTECH
You may be subjected to a charge if the product you returned is considered no longer in saleable condition
If stock returned is found defective on arrival, SIOTECH will reimburse any delivery expense when purchased on siotech.uk
Refunds are granted once stock is returned to SIOTECH, tested and approved by SIOTECH Returns team