HELP CENTER

PRODUCT RETURN POLICY

All new products sold by SIOTECH LTD on siotech.uk are covered by a 12 Month Warranty. SIOTECH will accept product returns and assist you to repair, replace or issue you with a refund under warranty where:

  • The product is found to be defective/ faulty, or

  • The product is not fit for the intended purpose, or

  • The product does not match the specifications/ description on siotech.uk

  • You have a receipt or adequate proof of purchase from siotech.uk dated within the 12-month warranty period.

REPAIR OR REPLACE POLICY

  • You must contact us within 12 months of the purchase date for a repair or replacement of the same or an equivalent model

  • You must provide proof of purchase form when you claim a return

REFUND POLICY

  • You must provide proof of purchase when making a claim with SIOTECH

  • You may be subjected to a charge if the product you returned is considered no longer in saleable condition

  • If stock returned is found defective on arrival, SIOTECH will reimburse any delivery expense when purchased on siotech.uk

  • Refunds are granted once stock is returned to SIOTECH, tested and approved by SIOTECH Returns team

 

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